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Client Story

Airservices, Australia

From the ground up, Airservices Australia (Airservices) does it all; from providing safe and environmentally sound air traffic control management to airside services for the nation's busiest airports.

Aviation Rescue and Fire Fighting (ARFF) is one of Airservices' most important roles and is one of the world's largest providers of ARFF services.

Airservices, Australia

"Thanks to Tait, our internal customers have a system that facilitates operations management, while providing security and safety. Our external customers have real-time information on our service provision."

IT ManagerMedium Enterprise Transportation Services Company


Two primary factors drove Airservices to upgrade their aging radio network at 19 ARFF services locations Australia-wide. Firstly, Airservices needed to improve incident response times in order to meet Civil Aviation Safety Authority (CASA) standards. Incident response times were directly impacted by the communications systems in use. Secondly the maintenance costs associated with running an obsolete system were continually increasing and becoming more difficult to manage.

Other requirements included improved user familiarity, voice clarity and coverage, Intrinsically Safe (IS) portable radios, improved connectivity between sites and interoperability with other government agencies at select sites.


Vertel, acting as prime contractor and systems integrator, designed a solution to meet the long-term requirements of ARFF. The contract to upgrade Airservices communication systems across the 19 locations comprised Tait P25 digital radios, Australian Standards compliant ICOM airband equipment, on-site user training, and both corrective and preventative maintenance agreement.

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