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Support  Services

ENSURING YOU CAN COUNT
ON YOUR MISSION-CRITICAL SYSTEM

Support  Services

Best practices for ensuring service continuity across organizations directs communications professionals to be in a constant state of moving from reactive to proactive response.

Your team must be able to rely on your mission-critical system 24/7 and trust that when issues arise, they are resolved quickly and professionally.​

Tait Support Services are a unique blend of tools that work together to ensure the long term success of your communications networks, to protect your investment and to maintain business continuity. 

Support  Services

These services, delivered both via Tait and through our global ecosystem of partners, include extended warranties and repairs, technical support, lifecycle services, network monitoring and onsite services, ensuring your system remains connected and your team have peace of mind that they can count on their critical communications system when they need it.

Tait offers three distinct groups of services that are flexible enough to cater to your specific support needs for your organization, Tait Assurance, Tait Advantage and Tait Managed.

Explore Tait Support Services Packages

Tait Assurance

Tait Assurance

Tait Advantage

Tait Advantage

Tait Managed

Tait Managed

Tait Assurance

The Tait Assurance Support Services Package is an affordable set of services that provides an extended warranty for your devices and software, and includes online assistance with any associated issues should they arise. 
Tait Assurance

Tait Advantage

The Tait Advantage Support Services Package incorporates all the benefits of Tait Assurance and also includes around the clock access to our online  portal, technical support, remote diagnostics, break/fix support, and optional 24x7 network monitoring.

Tait Advantage

Tait Managed

The Tait Managed Group of Support Services further builds upon all aspects of Tait Assurance and Tait Advantage, offering true peace of mind for network managers. This includes a 24x7 remote monitoring service, preventative maintenance, managed upgrades and releases, a hosted lab service and test environment, configuration management, along with  optional additions. 

Tait Managed

Why choose Tait Support Services?

Proactive Support

Proactive Support

Moving from a reactive approach to proactive monitoring can minimize the occurrence of catastrophic faults, before they happen. Support services help you identify and resolve issues before they become business-affecting problems.

Prevent Outages

Prevent Outages

Preventative maintenance and robust real-time monitoring ensure the maximum continuity of service for your operations. Keep your workforce safe and productive by proactively managing your critical network’s stability and reliability. 

Around the Clock Answers

Around the Clock Answers

24/7 access to online technical resources and service desk support to quickly and efficiently resolve incidents, restore normal service and investigate root cases of incidents to prevent them in the future.

Peace of Mind

Peace of Mind

There is nothing more valuable than knowing your critical infrastructure, the backbone of your operations, is well-maintained by an experienced team of professionals. When those foundational tools are secure, you’re free to focus on the core of your business.

Key Services

Defect Resolution

Both hardware and software defects can be resolved to restore the functionality specified in the Tait Support Services agreement.

Technical Support

The Tait Service Desk answers technical questions and provides technical support, enhancements and other changes to existing product functionality.

Software Updates Secure access to new releases of software and firmware for download, or have Tait manage your system software and firmware roll-outs.
Network Monitoring

24-hour, year-round monitoring of your radio network, with notifications of issues, regular reporting and quarterly service reviews.

Remote Diagnostics

Tait Support Engineers connect remotely to your system and perform problem resolution activities.

Cyber Security Industry best practice ISO27001-certified security solutions, including any additional security requirements you may have.

"We've seen a huge improvement since we've been working with Tait products and services."

Luke HamsonFleet Management Systems, Newmont Boddington

More Resources for Support Services

The Efficiency and Expertise behind Tait Managed Services The Efficiency and Expertise behind Tait Managed Services

As the sophistication of communications systems grows, supporting this complex environment becomes increasingly costly and time consuming.  Furthermore, information security risks call for diligent communications management from professionals.

Newmont Goldcorp Boddington Gold Mine, WA, Australia Newmont Goldcorp Boddington Gold Mine, WA, Australia

The Tait DMR Tier 3 network at Newmont Goldcorp Boddington transmits around 15,000 calls on each of the sites per day. Tait Managed Services provide 24/7 system monitoring, support, and proactive response to minimize any interruptions of mining operations.

Options for Monitoring and Managing your LMR Network Options for Monitoring and Managing your LMR Network

Tait is introducing a powerful new performance monitoring tool, Tait EnableInsight, that goes well beyond our existing Tait EnableMonitor fault monitoring tool.  This article compares a range of network monitoring and management options available to you.