ENSURING YOU CAN COUNT
ON YOUR MISSION-CRITICAL SYSTEM
Support Services
Best practices for ensuring service continuity across organizations directs communications professionals to be in a constant state of moving from reactive to proactive response.
Your team must be able to rely on your mission-critical system 24/7 and trust that when issues arise, they are resolved quickly and professionally.
Tait Support Services are a unique blend of tools that work together to ensure the long term success of your communications networks, to protect your investment and to maintain business continuity.
These services, delivered both via Tait and through our global ecosystem of partners, include extended warranties and repairs, technical support, lifecycle services, network monitoring and onsite services, ensuring your system remains connected and your team have peace of mind that they can count on their critical communications system when they need it.
Tait offers three distinct groups of services that are flexible enough to cater to your specific support needs for your organization, Tait Assurance, Tait Advantage and Tait Managed.
Explore Tait Support Services Packages
Tait Assurance
Tait Advantage
The Tait Advantage Support Services Package incorporates all the benefits of Tait Assurance and also includes around the clock access to our online portal, technical support, remote diagnostics, break/fix support, and optional 24x7 network monitoring.
Tait Managed
The Tait Managed Group of Support Services further builds upon all aspects of Tait Assurance and Tait Advantage, offering true peace of mind for network managers. This includes a 24x7 remote monitoring service, preventative maintenance, managed upgrades and releases, a hosted lab service and test environment, configuration management, along with optional additions.
Why choose Tait Support Services?
Proactive Support
Moving from a reactive approach to proactive monitoring can minimize the occurrence of catastrophic faults, before they happen. Support services help you identify and resolve issues before they become business-affecting problems.
Prevent Outages
Preventative maintenance and robust real-time monitoring ensure the maximum continuity of service for your operations. Keep your workforce safe and productive by proactively managing your critical network’s stability and reliability.
Around the Clock Answers
24/7 access to online technical resources and service desk support to quickly and efficiently resolve incidents, restore normal service and investigate root cases of incidents to prevent them in the future.
Peace of Mind
There is nothing more valuable than knowing your critical infrastructure, the backbone of your operations, is well-maintained by an experienced team of professionals. When those foundational tools are secure, you’re free to focus on the core of your business.
Key Services
Both hardware and software defects can be resolved to restore the functionality specified in the Tait Support Services agreement.
The Tait Service Desk answers technical questions and provides technical support, enhancements and other changes to existing product functionality.
24-hour, year-round monitoring of your radio network, with notifications of issues, regular reporting and quarterly service reviews.
Tait Support Engineers connect remotely to your system and perform problem resolution activities.
"We've seen a huge improvement since we've been working with Tait products and services."
More Resources for Support Services
As the sophistication of communications systems grows, supporting this complex environment becomes increasingly costly and time consuming. Furthermore, information security risks call for diligent communications management from professionals.
The Tait DMR Tier 3 network at Newmont Goldcorp Boddington transmits around 15,000 calls on each of the sites per day. Tait Managed Services provide 24/7 system monitoring, support, and proactive response to minimize any interruptions of mining operations.
Tait is introducing a powerful new performance monitoring tool, Tait EnableInsight, that goes well beyond our existing Tait EnableMonitor fault monitoring tool. This article compares a range of network monitoring and management options available to you.