Italian Bank - Italy | Tait Communications Client Story

For banks operating at national scale, secure and reliable communications are critical to protecting people, assets and daily operations. This is especially true for cash-in-transit teams, where uninterrupted coordination between vehicles, branches and control rooms directly impacts safety and risk exposure.

When a major Italian banking institution set out to modernize the radio communications used across its branch network and cash-in-transit fleet, they choose to work with long-time Tait partner JESCOM Europe alongside integrator Pontiradio PR. Having relied on a Tait solution for more than 15 years, the bank wanted to introduce modern digital capability while preserving the reliability, coverage, and operational confidence built up over time.

The upgrade was implemented smoothly with zero disruption to live security operations and has set them up wih a future-ready Tait DMR solution.

The challenge: A complex upgrade with no margin for downtime

While the solution was clear, the implementation faced a major challenge with 35 bank branches across a wide geographic area requiring radio upgrades.

The new system needed to be deployed with:

Zero operational downtime, to avoid exposing branches or vehicles to security risk
Seamless transition from the existing system, with no loss of coverage
Carefully coordinated logistics, ensuring the right equipment and personnel were in place at each location

Any interruption during cutover could compromise safety, making continuity as important as capability.

Italian-Bank2

The solution: Coordinated communications across branches and vehicles

Pontiradio PR with the collaboration of JESCOM Europe tailored a solution based on the bank’s needs and planned for the installation of portable and mobile radios. The solution was deployed in phases, ensuring the legacy system was only shut down once the new network was fully operational and continuous security coverage was maintained throughout the transition.

The portable radios support both individual and group calling, giving teams flexibility to coordinate discreetly or communicate at scale. Bluetooth connectivity allows for wireless audio accessories, enabling hands-free and discreet operation for security staff. Displays support text and short data messages, providing additional situational awareness without relying on voice alone.

Built to Tait Tough standards, the radios meet IP65 and IP68 certifications for dust and water resistance and comply with military standards for shock, drop, and vibration, supporting reliable performance in demanding, real-world conditions.

"Tait Communications and JESCOM Europe have been steadfast partners, consistently delivering bespoke solutions that align perfectly with our clients' unique requirements. Their ability to adapt and provide high-quality, tailored products has allowed us to maintain the highest standards of service and innovation."

Chief Operating OfficerPontiradio PR

The results: Strong security, faster response times, increased confidence

The upgraded radio fleet delivered immediate improvements in audio quality, coverage, and reliability. For the bank, this translated directly into enhanced security, improved coordination, and faster response during critical situations.

Workforce safety was also strengthened through built-in features such as:

Highly visible emergency keys, enabling rapid escalation
Man Down and Lone Worker alarms, automatically alerting control rooms if a security guard is incapacitated
Faster, location-aware response, ensuring assistance can be directed quickly and accurately

By combining trusted technology with careful planning and execution, the project reinforced confidence at every level, from frontline security teams to operational leadership.

Thanks to long-standing relationships and trust built up over the years, Tait was able to understand the customer’s needs and closely collaborate with both integrator Pontiradio PR and local dealer JESCOM Europe to create an effective solution.

Built for continuity, today and tomorrow

This deployment highlights the value of long-term partnerships and standards-based design in securitycritical environments. By modernising its communications without disrupting operations, the bank strengthened protection for staff and assets while laying a foundation for future evolution.

With a reliable, coordinated radio network now in place, the organisation benefits from clearer communications, safer workflows, and the confidence that its security operations are supported by proven, durable technology, wherever the job takes them.

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