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Client Story

SafeWork NSW, Australia

SafeWork NSW is the workplace health and safety regulator for New South Wales, Australia, overseeing compliance across thousands of businesses and worksites. With inspectors operating statewide, they’re often working in high-risk and confrontational environments.

SafeWork NSW needed a reliable way to improve their safety measures for their team, that also helped hold people accountable. Following a successful trial, they implemented m-View Body-Worn Cameras and the Altitude Digital Evidence Management System across their operations and quickly reported that their team felt more protected, evidence collection was improved, and the new technology implementation supported cultural change in their workplace safety practices.

"The cameras provide transparency and accountability. Now there’s nowhere to hide with truth you can trust. "

Matt CameronCEO, m-View

Situation

Inspectors from SafeWork NSW operate in highly unpredictable and often hostile worksites across New South Wales. Daily, they face threats, intimidation and even assault while enforcing compliance under the Work Health & Safety Act 2011 (NSW).

179 businesses in NSW have already been flagged where inspectors must take additional safety precautions due to elevated risk. Under the NSW Work Health & Safety Act, individuals who assault or intimidate inspectors can face fines up to $73,094 AUD and/or two years imprisonment, while corporations can face penalties up to $365,595 AUD. Inspectors need a solution that will both protect them and provide reliable evidence for prosecutions.

Response

The NSW Government rolled out m-View Body Worn Cameras (BWCs) together with the Altitude Digital Evidence Management System (DEMS) to capture and manage court-ready evidence that protects their teams. The technology is now part of every inspector’s toolkit. Thanks to visible camera presence, the risk of hostility decreases and every incident is captured in high-definition video and uploaded to a secure Digital Evidence Management System (Altitude DEMS),

With m-View, SafeWork NSW obtains:

  • Deterrence of aggression through visible BWCs
  • Realtime, high quality footage of workplace inspections
  • Evidence integrity that strengthens enforcement of the WHS Act
  • Secure, streamlined workflows that reduce manual preparation and dispute risk

Outcomes

The deployment of m-View BWCs and Altitude DEMS has delivered measurable impact in several key areas:

Improved Inspector Safety

By deploying cameras at the 179 high risk flagged worksites, SafeWork NSW directly addressed the highest risk environments. Research from other sectors suggests BWCs reduce complaints and aggression by 2040%, signalling likely improvements in site safety for inspectors.

 

Stronger Enforcement with Clear Penalties

With video evidence in hand, SafeWork NSW is better positioned to prosecute offenders. Individual threats or assaults are now backed by clear footage; businesses face fines of up to AU$365,595. The reliability of evidence improves conviction rates and accelerates case outcomes.

 

Faster, More Efficient Case Preparation

Prior to this implementation, inspectors relied on written notes and witness statements, which are often contested. The combined m-View/Altitude system uploads, stores and provides chain of custody workflows, reducing case prep time by up to 30%.

 

Increased Inspector Confidence

With over a million Australian workers reporting workplace violence, confidence and personal safety are critical for inspectors. Equipping them with BWCs delivers protection, visibility and assurance.

 

Culture Change and Long-Term Deterrence

As the system embeds, businesses understand that inspections are transparent and recorded, shifting behaviour on worksites from potentially aggressive behaviour to respectful interactions. Over time, fewer businesses are expected to be flagged high risk and will be supporting safer work environments across NSW.

 

Equipping inspectors with m-View Body-Worn Cameras and the Altitude Digital Evidence Management System (DEMS), SafeWork NSW has strengthened not just enforcement, but inspector wellbeing and workplace safety across the state.

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