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November 4, 20162 min read

Client Story: Tait DMR Tier 3 Network helps Kansas City keep the lights on


Kansas City Power and Light (KCP&L), an electric utility company in Kansas City, Missouri, has a reputation as one of the most reliable energy suppliers in the Midwest. After acquiring another utility company, KCP&L found themselves with an unreliable communications network comprised of three entirely separate radio systems. These systems covered different parts of their service area, but couldn’t communicate with one another.

With 850,000 customers to look after over 18,000 square miles, their current radio systems’ lack of interoperability, service coverage gaps, and the resulting potential risk to worker safety had become unacceptable. Crews could not communicate with each other during storm situations, and there were locations where workers had virtually no communication options at all. As one of the networks was nearing its end-of-life, it was time to find a better option.


After considering numerous vendors, KCP&L chose the Tait DMR Tier 3 trunked network system. To address their top concern of worker safety, the Tait system enables use of the Man Down and Lone Worker applications. Working with industry leading technology partners, the Tait system fully integrated Zetron dispatch consoles, X10DR wireless microphones, and Tallysman location services to vastly improve worker safety.

The system is comprised of the following:

  • 23 sites
  • 1,200 subscriber units
  • 52 Zetron Acom EVO consoles
  • X10DR wireless microphones
  • Tallysman GPS locations services solution
Download white paper

Download white paper

“The Tait system has been very good. It’s improved our safety, which at KCP&L is the number one priority,” says Cory Miller, Senior Manager of Emergency Response, KCP&L.

In addition to improving worker safety, the Tait system immediately solved KCP&L’s interoperability issue, and has provided them with coverage that is better than ever.

“Partnering with Tait, we were able to deliver a communication system that is reliable, dependable and available all the time,” says Melvin Charuvilayil, Supervisor, IT Network Planning & Engineering, KCP&L.

As a result of implementing the Tait DMR Tier 3 system, KCP&L has drastically improved their response time, helping them provide a better service to their customers, more safely and efficiently than ever before.

For more details about Kansas City Power & Light’s story, visit their client story page or download the PDF. To hear more stories from our other clients, click here.

Contact a Tait reseller in your area to learn more about our DMR Tier 3 solutions and find out how we can help your organization.


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